Privacy & Terms

1. Information We Collect​

• Contact information: Name, business email, phone number, organization, and role provided when you request a consultation, register for a program, or download resources.
• Engagement data: Responses, assessments, and deliverables shared during ClarityScan® diagnostics, workshops, interviews, and collaborative working sessions.
• Support and communications: Copies of messages sent to legal@doulab.net, hello@doulab.net, or other support channels, including metadata transmitted by your email provider.
• Technical data: IP addresses, device identifiers, approximate location, browser type, language settings, and referring URLs captured through privacy-respecting analytics (Cloudflare Web Analytics) to understand site performance. We do not use marketing or advertising cookies.
• Payment data: Stripe Checkout processes payments for fixed-fee services. Doulab does not store card numbers; Stripe processes personal data under its own terms and privacy policies.
• Booking data: Appointment details submitted through booking.doulab.net (which redirects to Google Calendar appointment links), such as name, email, and requested time.

Analytics​

We use Cloudflare Web Analytics to understand site performance and aggregate traffic trends. We do not use marketing or advertising cookies.

Bookings​

Booking requests made on booking.doulab.net redirect to Google Calendar appointment links. We collect only the details you submit (name, email, and requested time) to schedule sessions.

2. How We Use Information​

We process personal information to:

• Deliver programs, diagnostics, and advisory services covered under a statement of work or booking;
• Schedule sessions, manage project logistics, and provide client support;
• Improve our tools, methodologies, and knowledge base using aggregated and anonymized insights;
• Send operational updates, policy notices, and-where permitted-thought leadership relevant to your engagement;
• Comply with legal obligations, regulatory requests, and internal risk management requirements.

3. Legal Bases for Processing​

Doulab processes personal data on the following grounds: (a) performance of a contract or to take steps at your request before entering into a contract; (b) legitimate interests in delivering and improving services while safeguarding client information; (c) compliance with legal obligations, including financial record keeping; and (d) consent for specific optional communications or research activities where required.

4. Data Sharing & Transfers​

We may share personal information with carefully selected partners that help us deliver services, such as Cloudflare Pages (hosting and analytics), GitHub (source control and CI), Google Calendar appointment links (scheduling), and Stripe (payments). Each partner is bound by confidentiality commitments and data processing agreements. We do not sell or rent personal information. When data is transferred outside Switzerland or the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or comparable safeguards.

5. Data Retention​

We retain client records, diagnostics, and engagement outputs for the duration of an active engagement plus up to five (5) years, unless a longer period is legally required or expressly agreed in writing. Marketing preferences are retained until you opt out. We may anonymize information for research or benchmarking; anonymized data is no longer personal data.

6. Security Measures​

Doulab maintains administrative, technical, and physical safeguards to protect personal information. Access is limited to personnel and subcontractors who require it to perform their roles, subject to confidentiality obligations. We review tooling, access controls, and incident response procedures at least annually.

7. Your Rights​

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information, as well as the right to data portability and to object to certain processing. You can exercise these rights by emailing legal@doulab.net. We may need to verify your identity before responding. You also have the right to lodge a complaint with your data protection authority.

8. Children's Privacy​

Our services are designed for professionals and organizations. We do not knowingly collect information from individuals under the age of sixteen (16). If you believe a minor has provided personal data, contact us so we can delete it.

9. Changes to This Privacy Policy​

Material changes to this Privacy Policy will be posted on this page with an updated revision date. Where required by law, we will obtain your consent for significant changes.

1. Agreement​

Each engagement is governed by these Terms, any statement of work, project proposal, or booking confirmation issued by Doulab, and any supplemental schedules agreed in writing. In case of conflict, the order of precedence is: (a) signed statements of work; (b) supplemental schedules; (c) these Terms.

2. Definitions​

• Client: Any organization or individual contracting Doulab for Services, including ClarityScan® diagnostics, IMM-P® programs, or advisory engagements.
• Deliverables: Reports, models, playbooks, or other outputs produced for the Client in connection with an engagement.
• Bookings: Self-service sessions scheduled through Stripe Checkout or booking.doulab.net (which redirects to Google Calendar appointment links), plus any other scheduling tools explicitly provided by Doulab.

3. Scope of Services​

Doulab designs and delivers strategy, innovation, foresight, and organizational capability engagements. Each engagement includes the timeline, format, and Deliverables described in the applicable statement of work or booking confirmation. Doulab may adapt delivery formats or staffing to ensure continuity. Material changes to scope require written agreement (email is sufficient).

4. Bookings & Payments​

1. Stripe Checkout: Payments for fixed-fee Services are processed by Stripe. You authorize Stripe to store and process payment details in accordance with Stripe's privacy and security policies. Charges are processed in the currency displayed at checkout (USD by default). Applicable taxes are shown before payment.
2. Invoiced engagements: Custom programs or retainers are invoiced per the statement of work. Unless agreed otherwise, invoices are due within ten (10) calendar days. Late balances accrue simple interest of 1.5 percent per month (or the maximum permitted by law). Doulab may suspend work while invoices remain outstanding.
3. Cancellations and reschedules: Bookings may be rescheduled once with at least twenty four (24) hours' notice. Additional changes are treated as new bookings. Multi-session engagements can be rescheduled with five (5) business days' notice; shorter notice may incur fees covering reserved capacity and travel. If Doulab must cancel, we will offer the next available slot or refund fees for the affected session.

5. Client Responsibilities​

Clients agree to provide timely access to stakeholders, accurate information, and secure collaboration spaces (for example Notion, Miro, Teams, or similar). The Client is responsible for ensuring that participation in workshops or diagnostics is voluntary and compliant with applicable internal policies.

6. Intellectual Property​

Unless otherwise agreed, Doulab retains ownership of methodologies, frameworks, tools, and pre-existing intellectual property used in delivering the Services. Upon full payment, the Client receives a non-exclusive, non-transferable license to use Deliverables for its internal business purposes. The Client may not resell or redistribute Deliverables without written permission.

7. Feedback​

Feedback, suggestions, or improvement ideas shared with Doulab may be used to evolve our Services without obligation to the Client. Doulab will not publicly reference a Client's feedback without permission.

8. Confidentiality​

Both parties agree to protect confidential information disclosed during an engagement and to use it only for delivering or receiving the Services. Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, or obtained lawfully from a third party without breach of duty.

9. Warranties & Disclaimer​

Doulab will deliver Services with professional care and skill consistent with agreed scopes. Except as expressly stated, the Services are provided "as is" without warranties of any kind. Doulab does not guarantee specific commercial outcomes or that Client assumptions will be validated.

10. Limitation of Liability​

To the maximum extent permitted by law, Doulab's aggregate liability arising from the Services is limited to the fees paid for the engagement giving rise to the claim. Doulab will not be liable for indirect, incidental, consequential, special, or punitive damages. These limitations do not apply to liability that cannot be excluded under applicable law.

11. Deliverable Review & Acceptance​

Deliverables are deemed accepted if no written feedback is received within five (5) business days of delivery. Requested changes within that timeframe will be addressed in a mutually agreed remediation plan. Additional revisions outside scope may be billed separately.

12. Governing Law & Dispute Resolution​

These Terms are governed by the laws of Switzerland. Disputes will first be escalated to designated representatives for good-faith resolution. If unresolved within thirty (30) days, disputes will be submitted to arbitration administered in Zurich, Switzerland under the Swiss Rules of International Arbitration in English, unless the parties agree otherwise. Nothing prevents either party from seeking interim or injunctive relief in competent courts.

13. Changes to These Terms​

Doulab may update these Terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

14. Contact​

Questions about these Terms can be sent to legal@doulab.net or via the contact form at https://doulab.net/contact.